FAQ's

Find out how to check dates, secure the best price, and book your perfect Isle of Wight getaway with ease.

Whether you're planning a week-long stay or a quick weekend escape, we’ve made booking simple. This section covers availability checks, short breaks, last-minute deals, and direct booking benefits.

You can view live availability and pricing on each property page. Use the “Book Now” button to choose your dates and see availability instantly.

Booking directly on our website is simple, secure, and offers the best price. You’ll also receive exclusive extras like discounted ferry tickets and late check-outs.

We often have last-minute availability and special offers, especially during quieter weeks. Check our Last Minute Offers page or sign up to our newsletter for the latest.

Yes! Many of our holiday homes offer 2-3 night short breaks, especially outside peak season. Use the calendar to find flexible dates.

Of course you can, you are welcome to stay with us for upto 28 days, so you can really settle in and enjoy the Island.  If you wanted to extend your stay, we can always move you to another one of our beautiful cottages.

PLEASE READ AND UNDERSTAND OUR TERMS & CONDITIONS WHICH ARE AGREED TO ON BOOKING YOUR HOLIDAY WITH US. https://hbholidaylettings.co.uk/booking-terms-and-conditions/

HB Holiday Lettings does not include holiday insurance so you may wish to organise your own.

HB cannot recommend insurance policies, examples might be https://www.comparethemarket.com/travel-insurance/content/corona-virus/, https://www.goodtogoinsurance.com or https://www.postoffice.co.uk/travel-insurance and more options might be available by searching the insurance comparison websites

HB Holiday Lettings is not recommending or endorsing any of these policies.

Everything you need to know about what’s included in our holiday homes – from fresh linen and Wi-Fi to dog-friendly options and smart TVs.

We want you to feel at home the moment you arrive. This section outlines the comforts and conveniences included in your stay, plus information on pet-friendly properties and practical features.

All properties are professionally cleaned and include bed linen, towels, Wi-Fi, heating,

FREE Linen and Towels provided (please bring beach towels)

FREE Cot & High Chair (let us know if required in special requirements when booking)

FREE TOUCHSTAY Guide sent before your arrival to familiarise yourself with the house.

FREE changeover for 2 week or more stays

Many of our properties are dog-friendly and this is indicated in the description.  We have a couple of houses which take up to 4 pets and we have 1 property which will take a cat.  If you can't find what you want, just call us on 01983 326796

Yes, all our cottages have free Wi-Fi. Most offer smart TVs with streaming options like Netflix and iPlayer.

Nearly all homes include off-road or allocated parking. This is clearly noted on each listing.

Key information, check-in times, and what to expect when you arrive – stress-free stays from start to finish.

This section answers your questions about arrival and departure times, how to access the property, and what to do if you’re arriving late or need help during your holiday.

Check-in is from 4pm, and check-out is by 10am. We sometimes offer early check-ins or late check-outs – just ask!  If the property is ready earlier, we will contact you on the day so you can start your holiday as soon as the house is ready.

Most homes have secure key safes – we’ll send you clear instructions a few days before your arrival.

No problem – we offer contactless check-in and a 24/7 guest support line for emergencies or questions.  Mobile 07789534518 : landline 01983 326796

Helpful answers to the questions we get asked most – from discounted ferry tickets to cancellations and family-friendly extras.

Got a question? You’re not the only one! This section includes our most frequently asked questions covering ferries, rebooking, cancellations, and child-friendly amenities.

Yes! When you book directly with us, we are very happy to organise your discounted tickets with both Red Funnel or Wightlink.

Our cancellation terms are outlined during booking. We recommend travel insurance for extra peace of mind.  Genreally, if your cancelled holiday is rebooked your will receive the refund : read out T&C's and/or talk to our office 01983 326796 for peace of mind : we are hear to help!

We will try to help, it's always worth and ask and we will get in touch with the owner to see if we can move your dates.  The scenario is included in our T&C's and you can always call the office for peace of mind 01983 326796.

Yes – many are ideal for families, with cots, highchairs, stair gates, and enclosed gardens. Check the features listed on each cottage.

Electric Cars

Some houses have EV Chargers; these are clearly stated in the description for the property and instructions will be left and the charges associated in the property you have rented.

Houses without EV chargers will have no mention of an EV charger in the description. This does not permit the guest to run plugs from the house to a car (Granny Chargers) in order to charge it; it is a fire hazard and and negates the owner’s insurance.

Following link takes you to EV chargers on the Isle of Wight : https://www.zap-map.com/locations/bembridge-charging-points/

E-scooters etc:

E-scooters and other small electric vehicles such as e-unicycles, e-skateboards and hoverboards are no longer allowed on Wightlink’s ferries or at its ports and buildings from today, Monday 2 October 2023.

The decision has been made on safety grounds because these items are not tested or regulated and there have been increasing numbers of reports of fires linked to their batteries.

E-bikes, electric wheelchairs and mobility scooters are not affected by the ban as they are legally approved for use in the UK.

E-bikes, like all bicycles, are not permitted in the lounge’s onboard ferries.

There will be no ‘Welcome Pack’ of any food on your arrival due to Natasha’s Law October 2021 https://www.narf.org.uk/natashaslaw

If there is anything else you think we could do to protect your stay please let us know. We would like to help you feel as 

Get in touch! Call us on 07789 534518 or email us here. We're happy to help.

We’re here if you need us – before, during, or after your stay.

If you can’t find the answer you’re looking for, just get in touch. We love helping guests plan the perfect Isle of Wight escape.